California Public Utilities Commission

 

The CPUC regulates privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies, in addition to authorizing video franchises. CPUC's five Governor-appointed Commissioners, as well as staff, are dedicated to ensuring that consumers have safe, reliable utility service at reasonable rates, protecting against fraud, and promoting the health of California's economy. 
 

General Questions or Complaints            

Contact the CPUC's Consumer Affairs Branch, which assists consumers who have questions about rates or services regarding electric, natural gas, telephone, or water utilities. The Consumer Affairs Branch will work with consumers to resolve an issue with their utility company.
Contact: 800-649-7570
Visit: www.cpuc.ca.gov/complaints/
 

Complaints about a Limo, Airport Shuttle Bus, or Moving Company

Contact the CPUC's Transportation Enforcement Section to file a complaint about passenger carriers or household moving companies.
Passenger Carriers: 800-984-9444
Household Moving Companies: 800-366-4782
Email: ciu_intake@cpuc.ca.gov